IT Infrastructure Engineer (2 FTE)
Location: NASA Goddard Space Flight Center (GSFC), Greenbelt, MD
Period of Performance: March 15, 2019- April 25, 2020 with potential for extension
Response due date: March 7, 2019
Optimal candidates will have Systems and Network Administration experience with routers and firewalls, Red Hat Linux, and Windows OS, etc. and is currently or previously working at NASA Goddard Space Flight Center (GSFC).
If candidates experience in 1 or 2 out of 3 of the technical areas they would potentially be viable.
Responsibilities include keeping the mission software operational, installing (not operating OS), maintaining development equipment, creating support plans and procuring and installing new equipment.
Provide efficient and effective Operations Support of all supported network servers, both physical and virtual, as necessary to meet or exceed agency’s operational availability and performance requirements.
Provide for accurate, complete, and timely recording and reporting of all technical support-related activities, issues, and outcomes.
Support, maintain, and enhance as required, established strategies for server operations to ensure continuity of agency's business operations and timely recovery.
Collect, store, and analyze data relevant to monitored servers to perform and report accurate root causal analysis of all related issues and support trend analysis and forecasting.
Effectively manage the procurement and maintenance of all supplies, materials, and supporting software licenses and service agreements required to ensure supported network servers meet minimum performance and availability requirements.
Excellent communication, customer service, time management, conflict resolution, and problem determination/resolution skills.
Interacts with users and evaluates vendor products.
Makes recommendations to purchase hardware and software, coordinates installation and provides backup recovery.
Solid knowledge of Linux, operating systems concepts and extensive systems administration experience related to CentOS, RedHat and/or SuSE.
Experience with one or more of the following Windows Server administration tools: WSUS, Group Policy, Active Directory, RDP, and Windows Server troubleshooting.
GOTS/COTS application, installation, configuration, and troubleshooting; including OS hardening.
Dell Hardware installation, configuration, troubleshooting; including Server RAID Array.
Working Experience with Hyper-V and/or VMWare virtualization & cloud computing.
Working Experience with setting up & troubleshooting Networking, Routers & firewall.
Preferred certification: Security+ and OS certification, Linux+, RedHat, Microsoft, etc.